Last updated: 2026

These Terms and Conditions apply to purchases made through www.CCTV.supplies. By submitting an order and checking the required box at checkout, you confirm that you have read and agree to these Terms.

Important Terms at a Glance

  • 90-Day Returns: Return an item for any reason within 90 days after delivery. A full refund requires the item and its original packaging to be returned in brand-new condition. Up to 50% may be deducted otherwise.
  • Shipping: Standard shipping is $5 per order unless expressly stated otherwise. Standard orders ship within 15 BUSINESS DAYS (WEEKDAYS ONLY) after successful payment, followed by approximately 3–6 business days in transit to the contiguous USA.
  • Product Condition: Unless the product listing expressly states otherwise, all items are brand new, never used, never refurbished, and never previously sold.
  • Support: All support requests must be submitted through our Online Support Ticketing System unless you have a current enterprise support agreement in effect.
  • Policies: Review our Return Policy, Warranty Policy, and Privacy Policy.

Orders and Payment

Prices, taxes, shipping charges, and the total order amount are displayed before payment.

An order confirmation acknowledges that we received your order but does not guarantee final acceptance or shipment. We may cancel and fully refund an unshipped order because of product unavailability, a material pricing or listing error, unsuccessful payment, suspected fraud, or an inability to fulfill the order.

Shipping

A $5 flat-rate standard shipping charge applies per order unless a product listing or the checkout page expressly states otherwise.

Standard orders ship within 15 business days after successful payment. We operate Monday through Friday, excluding holidays observed by us. Although an order may ship sooner, customers should plan for shipment on the fifteenth business day, followed by approximately 3–6 additional business days for carrier transit.

When faster fulfillment is required, submit a request through our Contact Us form before ordering or immediately after placing the order. We will make a reasonable effort to accommodate the request, but faster fulfillment is not guaranteed unless we confirm it in writing.

Returns

You may request a return for any reason within 90 calendar days after carrier-confirmed delivery.

To receive a full refund, the product and its original packaging must be returned in the same brand-new condition in which they were received, complete with all accessories, components, manuals, inserts, and included materials.

Up to 50% of the refund may be withheld when the product, packaging, accessories, or included materials are used, damaged, altered, incomplete, missing, or otherwise not returned in brand-new condition.

An order number or other proof of purchase is required. Refunds are issued to the original payment method after the returned merchandise is received and inspected. The customer is responsible for return shipping, and original shipping charges are nonrefundable unless the return resulted from our error or applicable law requires otherwise.

All returns must be initiated through our Online Support Ticketing System. Do not send merchandise back without prior authorization. A written copy of the Return Policy is available upon request.

Product Condition and Quality Control

Unless a product listing expressly identifies an item as open-box, used, refurbished, “as-is,” or otherwise, all products sold through CCTV.supplies are brand new, never used, never refurbished, and never previously sold.

Shipped products undergo multiple quality-control and quality-assurance procedures, including final inspection and functional testing immediately before final packaging.

Contact us immediately through the Online Support Ticketing System if an item arrives damaged, incomplete, incorrect, or does not operate as expected. We are here to assist.

Support and Contact

All support inquiries and requests must be submitted through our Online Support Ticketing System, unless you have a current enterprise support agreement in effect that expressly provides another support method.

This requirement applies to:

  • Product and technical support;
  • Order and shipping issues;
  • Returns and exchanges;
  • Warranty requests;
  • Troubleshooting; and
  • Damaged, missing, incorrect, or defective merchandise.

All other inquiries may be submitted through our Contact Us form or by email at support@CCTV.nyc.

The general email address and Contact Us form do not replace the Support Ticketing System for support requests. A support request may not be processed until it has been properly submitted through the ticketing system.

Warranty, Compatibility, and Use

The 90-Day Return Policy is separate from product warranty coverage. Warranty duration, coverage, exclusions, and service procedures are described in our Warranty Policy.

Customers are responsible for confirming product compatibility and for proper and lawful installation and use. A product purchase does not include installation, configuration, monitoring, or enterprise support services unless expressly included in the product listing or a separate written agreement.

Privacy

Our collection, use, retention, and disclosure of customer information are described in our Privacy Policy.

The version of these Terms in effect when an order is submitted will govern that order.