“90 Day No-Questions-Asked Return Policy”? No typo, and yes you understood that correctly! Return any items for any reason whatsoever within 90 days of receiving product for a full 100% refund.
To receive 100% refund, returned items must be in original packaging, with all original accessories, and in new or like-new condition. For items NOT in like-new condition, up to 50% return charge may apply solely based on our discretion.
Customer pays return shipping.
Contact us to initiate the return, exchange or replacement via phone (877 – 745 – 6246), contact us page (CONTACT US), or email (support@CCTV.nyc).
Your “Return Merchandise Authorization” number is your order number plus the letters prefix “RMA”.
Return Policy for Direct Urban Security Group Sales
Urban Security Group’s return policy allows for products purchased directly from Urban Security Group to be returned by the original purchaser during the initial ninety (90) day period following the date of purchase. An Urban Security Group return authorization number must first be obtained as provided below. The refund will be the purchase price actually paid by the purchaser less up to a fifty percent (50%) restocking fee per each item returned. Shipping and handling are not refundable.
The return authorization number must first be obtained from Urban Security Group’s Customer Service by emailing support@CCTV.nyc or by calling (877) 745-6246, 10:00AM to 5:00PM Eastern Time, Monday through Friday. Please note that holiday hours may vary. For up to date information, please visit www.CCTV.supplies.
Products must be returned to the address specified by Urban Security Group Customer Service and must be shipped in the original packaging, with freight prepaid to Urban Security Group, and must be received in new and unused condition. The return authorization number must be included in the packaging. Urban Security Group reserves the right to assess fees for any damaged or missing parts in addition to the fifty percent (50%) restocking fee.
Return authorization numbers are valid for only fifteen (15) days from issuance. The customer is responsible for and must prepay all shipping charges and shall assume all risk of loss or damage to the product while in transit to Urban Security Group. If the product is returned to Urban Security Group(i) without a Urban Security Group return authorization number, and/or (ii) beyond the fifteen (15) day period, and/or (iii) without proper packaging, Urban Security Group retains the right to refuse delivery of such return or may return the unit to the customer at the customer’s expense and with no refund issued.
www.CCTV.supplies’s Price Adjustment Policy
If an item you previously purchased from www.CCTV.supplies is now listed at a lower price on our site, and the item is within the eligible return period, then you may contact Customer Support to request an adjustment for the price difference. The item must currently be in stock. There is a limit of one price match per identical item, per customer.
Price adjustments are not available for Urban Security Group rewards points redemptions, bundled items, items included in bundle offers, limited quantity or clearance promotions, pricing errors, refurbished items, or for prices shown from the Friday before Thanksgiving through Cyber Monday.