• 3 Year Product Warranty
  • Lifetime American Customer Support
  • 90 Day No-Questions-Asked Return Policy
  • $5 Shipping On All Orders
Life Safety     Property Protection

Urban Security Group Customer Support

Shipping & Delivery
YES $5 Flat Rate Shipping On All Orders! Our product storage, assembly, handling, fulfillment (ie the logistics) is a complex ordeal! Complex becuase we utilize one of three starting points to get your product to you, with the decision made automatically by super brainy computers: 1 - from our factory; 2 - from our NYC office; 3 - from your local Amazon fulfillment center. Route chosen is based on numerous factors, but rest assured our goal is to always keep COSTS LOW and ensure QUICKEST DELIVERY! Ordered items are shipped in 1 - 14 business days, depending on products and quantity ordered, delivery address and other logistical factors.
Privacy & Security
This privacy policy sets out how Urban Security Group ("USG") uses and protects any information that you give when you use this website. USG is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. USG may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Websites and all servers are scanned 24/7/365 internally, on a weekly basis using external scanners ("HackAlert"), and firewall protection & attacks prevented and blocked via numerous "ClourFlare" safeguards and protections.
Returns & Replacements
"90 Day No-Questions-Asked Return Policy"? No typo and yes you understood that correctly! Return any items, open or not, used or not used, for any reason whatsoever within 90 days of receiving product for a full 100% refund. ONLY point to remember is customer pays return shipping. Mail all returns with order number listed to: Urban Security Group, Attn: Returns, 1744 East 37th Street, Brooklyn, NY 11234, 877-745-6246.
Ordering
Please place all orders directly through our online webstore: www.CCTV.supplies. We have NO retail store open to the general public.
Payment, Pricing & Promotions
Payments are proceesed securely, meeting all PCI compliance, via the PayPal gateway. Any orders placed on pages with a rare pricing error will be adjusted, cancelled, or special arrangements will be made with customer. Promotions, discounts, and/or codes cannot be used simultaneously per order.
Viewing Orders
Login to your account to view all order history, track order status, reorder items quickly, and many other account features. Or use the following link to view and track your order: TRACK ORDER
Updating Account Information
Login to your account to update any account information, including address, phone numbers, emails, etc...